Delivery Information

Delivery Estimates

• For most metro areas in VIC, NSW, QLD, and SA, delivery usually takes 1–5 business days.

• WA, NT, and TAS may experience slightly extended delivery times.

• Note: Delivery dates are estimates and not guaranteed.

• Items may arrive separately depending on packaging and courier logistics.

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Delays & Lost Packages

• If your item hasn’t arrived and it’s been more than 10 business days past the expected delivery date, please contact the courier and lodge a claim.

• After lodging a claim, notify our team so we can assist you from our end.

• If the courier confirms the item is lost, we’ll send a replacement.

• If unavailable, we’ll offer store credit, a refund, or an exchange.

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Damaged Deliveries

• If your item arrives damaged, please notify us within 7 days.

• Include photos of the damage to help us process claims quickly and efficiently.

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Missing Items

• If tracking shows your item was delivered, but you haven’t received it, contact the courier immediately.

• If you opted for package protection at checkout, we’ll send a replacement immediately.

• Otherwise, we’ll issue store credit if a replacement isn’t available.

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Rural Shipping

• Our shipping rates apply to metro areas.

• Additional charges may apply for rural addresses.

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Return Shipping

• For change-of-mind returns or exchanges, the buyer is responsible for all return postage costs.