Shipping Policy

Last updated: 29 April 2026

Maido Customs ships automotive parts and accessories across Australia, with selected products available for international delivery where offered at checkout. We aim to pack and dispatch orders carefully and keep you updated with tracking once your order is on the move.

1. Domestic Shipping — Australia

We offer standard and express shipping options across Australia where available. Available shipping options and costs will be shown at checkout or advised by our team.

Express shipping only applies after the order has been dispatched. It does not shorten production, custom-order, pre-order, supplier processing or handling time.

2. Processing and Dispatch Times

In-stock items

In-stock items are usually processed and dispatched as quickly as possible after payment is confirmed and order checks are complete.

Custom orders and made-to-order items

Some items are made, finished or prepared specifically for your order. Please allow approximately 7–14 business days for production, processing and dispatch unless a different timeframe is stated on the product page or advised by us.

Pre-orders

Pre-order arrival and dispatch times vary depending on the product, supplier, production queue, freight timing and availability. Estimated timeframes will usually be shown on the product page or advised by our team.

Once pre-order stock becomes available, please allow approximately 7–14 business days for processing and dispatch unless otherwise advised.

3. Estimated Delivery Times After Dispatch

Estimated delivery times after dispatch are generally:

• VIC, NSW, QLD and SA metro areas: usually 1–5 business days.
• WA, NT, TAS, regional and remote areas: delivery may take longer depending on courier routes and location.
• Standard shipping across Australia: commonly 2–7 business days, depending on the destination and courier service.

These timeframes are estimates only and are not guaranteed. Delivery may be affected by courier delays, peak periods, weather, public holidays, customs processing, supplier delays, large-item freight handling or circumstances outside our control.

4. Split Shipments

Items from the same order may arrive separately if they are shipped from different locations, require different packaging, are sent by different courier services, or become available at different times.

If your order is split into multiple shipments, we will provide tracking information where available.

5. Tracking Information

Once your order has been dispatched, you will receive a confirmation email or SMS with tracking details where available.

Tracking information may take 1–2 business days to update after dispatch, depending on the courier and scanning process.

You can monitor your delivery using the tracking link provided or through your customer account/portal where available.

6. Delays and Missing Parcels

If your order has not arrived and it is more than 10 business days past the estimated delivery timeframe, please contact Maido Customs with your order number and tracking details so we can investigate with the courier.

You may also contact the courier directly for delivery updates, but you do not need to lodge a courier claim before contacting us for help.

If the courier confirms that the parcel is lost or cannot be located, we will assist with a suitable resolution. Depending on the circumstances and product availability, this may include a replacement, exchange, store credit or refund.

7. Damaged Deliveries

If your item arrives damaged, please notify us within 7 days of delivery where possible.

Please keep all packaging and send clear photos or videos of:

• the outer box or packaging;
• the shipping label;
• the damaged item;
• any damaged accessories, hardware or included parts.

This helps us assess the issue quickly and lodge any required courier, supplier or insurance claim.

Please do not install, paint, modify or use an item that arrived damaged before contacting us, as this may make the issue harder to assess.

8. Tracking Shows Delivered, But You Cannot Find It

If tracking shows delivered but you have not received the parcel, please check safe-drop areas, building reception, mailrooms, neighbours, household members and any delivery instructions provided to the courier.

Please contact Maido Customs as soon as possible with your order number so we can assist with a courier investigation.

If package protection was offered and purchased for your order, any replacement, store credit or claim outcome will be handled in accordance with the package protection terms and product availability.

9. Rural and Remote Shipping

Our standard shipping rates generally apply to metro areas. Additional charges may apply for rural, remote, oversized, heavy or difficult-to-service delivery addresses.

If extra shipping charges are required, we will contact you before dispatch to confirm the additional cost or discuss available options.

10. Large, Oversized and Fragile Items

Some automotive parts may require special handling, larger packaging, freight services, insurance, depot collection or business-address delivery. This can affect shipping costs and delivery timeframes.

Where a product requires special freight arrangements, we may contact you after checkout to confirm details before dispatch.

11. Incorrect Addresses and Failed Delivery

Please ensure your shipping address, phone number and email address are correct before placing your order.

Maido Customs is not responsible for delays, redelivery fees, return-to-sender costs or failed deliveries caused by incorrect, incomplete or inaccessible delivery details provided by the customer, except where required by law.

If an order is returned to us due to an incorrect address, failed delivery, refusal of delivery or non-collection, additional shipping charges may apply before the order can be resent.

12. Return Shipping

For change-of-mind returns or exchanges that we approve, the buyer is responsible for return postage costs and for packing the item safely for return transit.

For approved faulty, damaged or incorrect-item claims, we will advise the next steps. Where required by law, we will assist with reasonable return shipping arrangements or reimbursement.

13. International Shipping

Selected products may be available for international shipping where offered at checkout or confirmed by our team.

International customers are responsible for any customs duties, import taxes, clearance charges, brokerage fees or local charges imposed by authorities in the destination country, unless expressly stated otherwise at checkout.

International delivery timeframes are estimates only and may be affected by customs processing, airline freight, destination-country delays, local delivery services and other circumstances outside our control.

14. Contact Us

For shipping questions, tracking help or delivery issues, please contact:

Maido Customs
Email: support@maidocustoms.com
Website: www.maidocustoms.com